30-Day Return Window

Pal Zileri accepts eligible return requests within 30 days from the date your order is delivered. To begin a return, you must contact our customer service team first and receive the correct return instructions and return details.

Returns sent without contacting customer service first may not be accepted.

Return Eligibility

To qualify for a return, the item must meet the return conditions listed below.

• The return request must be made within 30 days of delivery.
• The item must be unused, unworn, unwashed, and unaltered.
• The item must be returned with original tags, packaging, and included accessories when applicable.
• The item must be in the same condition in which it was received.
• Proof of purchase, such as an order number or order confirmation email, may be required.

Non-Returnable Items

Some items may not be eligible for return for quality, hygiene, customization, or final sale reasons.

• Items that have been worn, washed, altered, damaged, or used.
• Items missing original tags, packaging, or included accessories.
• Items marked as final sale or non-returnable, if clearly stated at the time of purchase.
• Gift cards, promotional cards, or store credit where applicable.
• Items returned without prior customer service approval or return instructions.

How to Start a Return

Please contact our customer service team before sending any item back. We will provide the correct return instructions and return details for your request.

• Email Pal Zileri customer service at [email protected].
• Include your order number and the email address used at checkout.
• Tell us which item you would like to return and the reason for the return.
• Wait for return instructions before shipping the item back.

Return Shipping Cost

Pal Zileri offers 30 Days Free Returns for eligible items when the return is started through customer service and follows the instructions provided.

Returns that are sent without approval, sent to an incorrect location, or shipped using instructions not provided by our customer service team may not qualify for free return handling and may not be accepted.

Refund Process

Once your returned item is received and inspected, we will review whether it meets the return eligibility requirements. If approved, the refund will be processed to the original payment method when possible.

Refund processing time is 3–15 days after the returned item is received and inspected. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Exchanges

If you would like to exchange an item, please contact customer service at [email protected] with your order number and the item details.

Exchange availability may depend on item condition, size, color, stock availability, and return eligibility. If an exchange is not available, customer service will provide the next available return option.

Damaged or Wrong Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number, a description of the issue, and clear photos of the item and packaging when helpful.

Please do not return damaged or incorrect items before receiving instructions from customer service.

Final Sale Rules

Items marked as final sale or non-returnable at the time of purchase may not be eligible for return, refund, or exchange unless required by applicable law or unless the item arrives damaged, defective, or incorrect.

Contact Information

For return questions, refund updates, exchange requests, or damaged and wrong item support, please contact Pal Zileri customer service.

Email: [email protected]