Last Updated

Last updated: March 18, 2026

Information We Collect

Pal Zileri may collect information that you provide directly, information related to your order, and certain technical information collected when you use our website.

• Contact details, such as your name, email address, billing details, and shipping details.
• Order information, such as products purchased, order number, purchase date, and order status.
• Account information, if you create or use an account on our website.
• Customer service messages, including questions, requests, images, or other details you choose to send us.
• Website usage information, such as pages viewed, browser type, device information, and general interaction data.

How We Use Information

Pal Zileri uses customer information to operate our store, process orders, provide support, improve website functionality, and communicate with customers when needed.

• To process, confirm, manage, and fulfill orders.
• To provide order updates, customer support, and account assistance.
• To review returns, exchanges, damaged items, or wrong item requests.
• To help maintain website security and prevent misuse.
• To improve our website, customer experience, and store operations.
• To send marketing emails when you have subscribed or otherwise provided permission.

Order Processing

When you place an order with Pal Zileri, we use the information you provide to confirm your purchase, process your order, arrange delivery-related steps, communicate about your order, and provide customer service.

We may also use order information to review requests related to returns, exchanges, refunds, damaged items, incorrect items, or other order-related support topics.

Payment Information

Payments may be processed through PayPal, Stripe, and credit card payment services. Pal Zileri does not require you to send full payment card details by email or customer support message.

Payment information is handled by the applicable payment processor according to its own security and privacy practices. We may receive limited payment-related details, such as payment status, transaction confirmation, billing details, or fraud-prevention signals, as needed to process and manage your order.

Cookies and Analytics

Pal Zileri uses cookies and similar technologies to support website functionality, remember preferences, understand website performance, and help improve the shopping experience.

• Essential cookies may help the website function correctly, including cart and checkout features.
• Preference cookies may help remember selected settings or browsing choices.
• Analytics tracking may help us understand how visitors use the website and which pages need improvement.
• Marketing or advertising-related cookies may be used where applicable and where permitted.

You may be able to manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Email Marketing

If you subscribe to Pal Zileri email marketing, we may use your email address to send updates about products, promotions, store news, and related content.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing messages or by contacting us at [email protected]. Transactional messages related to orders or customer support may still be sent when necessary.

Service Providers

Pal Zileri may share limited information with service providers that help operate the website, process payments, manage orders, provide customer support, support website functionality, or assist with store communications.

These service providers are expected to use customer information only as needed to provide their services to Pal Zileri and to protect the information they process.

Data Security

Pal Zileri uses reasonable administrative, technical, and organizational measures designed to help protect customer information from unauthorized access, misuse, loss, or disclosure.

No online store, website, payment system, or electronic transmission can be guaranteed to be completely secure. Please avoid sending passwords, full credit card numbers, or unnecessary sensitive information by email.

Data Retention

Pal Zileri retains personal information for as long as reasonably needed to provide services, process orders, maintain business records, resolve disputes, prevent misuse, comply with applicable obligations, and support customer service.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and whether continued retention is reasonably necessary.

Customer Privacy Rights

Depending on where you live, you may have privacy rights related to your personal information. These rights may include the ability to request access, correction, deletion, restriction, portability, or objection to certain uses of your information.

To make a privacy request, contact Pal Zileri at [email protected]. We may need to verify your identity before completing a request.

Children’s Privacy

Pal Zileri is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the request.

International Users

If you access Pal Zileri from outside the country where our website operations or service providers are located, your information may be processed in a location different from where you live.

By using our website or providing information to Pal Zileri, you understand that your information may be processed as needed to operate the store, provide customer support, and complete order-related services.

Policy Updates

Pal Zileri may update this Privacy Policy from time to time to reflect changes in our practices, website operations, customer support processes, or legal requirements.

When updates are made, the “Last updated” date near the top of this page will be revised. Continued use of the website after an update means the revised policy applies going forward.

Contact Information

If you have questions about this Privacy Policy, customer privacy, email marketing, cookies, or personal information requests, please contact Pal Zileri customer support.

Email: [email protected]